Contact us
Questions, custom orders, or help with an existing one — we answer 24/7.
Support online · average first reply under 2 hours
Something about an order you've already placed. Reply time: Typically under 2 hours.
Track your order
Every order is visible in your dashboard — open it here. That is usually faster than waiting on a reply.
Refill or refund
A drop is covered by the refill guarantee; a failed delivery is refunded. The refund policy spells out which is which.
Prefer email?
Write to [email protected] — it reaches the same inbox, 24/7.
Company
CONNECT MEDIA LLC
Licence Number: I90091
Before you write
Answers to the four most common questions
How fast will I get a reply?
Support is staffed 24/7 and the average first reply is under 2 hours. A real person answers — there is no bot queue in front of us.
My order hasn't started yet — what should I do?
Delivery starts within 30 minutes of payment, but a large order can take longer to begin drip-feeding. Check your dashboard first; if it still shows nothing after an hour, message us with your order number and we will chase it.
Can I get a custom or bulk package?
Yes. Tell us the service, the quantity and the timeline and we will quote it. We handle agency and reseller volumes, and we can invoice.
How do I claim a refill?
Every order carries a 30-day refill guarantee. Message support with your order number and the count you are seeing, and we will start the refill — there is no form to fill in.